You want your business to succeed, and your phone system plays a more prominent role in that success than you may think. If your particular business depends on making calls and receiving calls to get customers, you need to use the right phone system and all its features to get you closer and closer to […]...
Here at Delta Intellicom, we like to stress the importance of quality communication. It’s something that so many businesses, even successful ones, seem to forget about, in part because it’s a landscape that’s constantly on the move. One area we see a lot of confusion in is the differences between traditional and hosted PBX solutions. […]...
Companies conduct a large amount of their business over the web and phone now more than ever. Your business phone system plays a huge role in your company’s success, but you still need to be able to control costs. If you find yourself surprised or frustrated every month you get your business phone bill, it […]...
We’ve all experienced the joys of on-hold music. It’s something to keep you distracted, and sometimes, you may even find yourself humming along. That may be the case, but the psychology behind having music on hold runs much deeper than that. Music and messages on hold were intentionally designed with plenty of science behind them. […]...
If your business has numerous employees or customers, you may be able to benefit from an overhead paging system. These systems can be beneficial for just about any company that fits those first two criteria, though some kinds of businesses benefit more than others. Like any business investment, there’s no universal prescription that makes sense. […]...
For many businesses, the phone is a lifeline of communication. This is why most businesses today have traded a traditional phone system for a VoIP phone or Voice over Internet Protocol phone, which is a phone system that converts voice to a digital signal to take advantage of computer and internet technology. VoIP systems offer […]...
Think about your onboarding process at your business. Hopefully, it’s as simple as adding new employees into your systems, giving them some keys, and going from there. It’d be counterproductive if you had to replace your system every time you expanded the number of employees you had. Instead, you want something that scales with you, […]...
When it comes to your business, some trends are worth following, and some aren’t. This is especially true for technology, with some trends only sustaining a flash of interest and others having more longevity. In the telecommunications field, technology is actually advancing so fast that it can be hard to keep up. VoIP and cloud-based […]...
A call center is a dedicated resource for managing calls made to and from your customers on behalf of your business. Indeed, many people have the idea that large corporations need call centers to support their operations, while smaller businesses are expected to handle their callers with their business-scale telephone system. Small businesses should consider […]...
Despite the emerging new technologies, many small businesses have yet to catch up with the times and make use of the exciting new telecommunication technologies. If your business office or company still uses traditional phone systems for your business operations, you may be missing out on things like Voice Over IP (VoIP), robust phone software, […]...
